A 6-week Live Online Programme for Therapists, Coaches and Counsellors

With Joanna Taylor - Psychotherapist, Clinical Hypnotherapist, Clinical Supervisor, Author and Trainer

Tuesdays 16 September to 21 October 2025, 10-11.30am (UK Time) 

Help transform your relationship with resistant and difficult clients through the modality of Mindful Communication; discovering the key to conflict resolution and the power of connection through empathic presence. 

"[Mindful Communication] reminds us that humans are meant to relate to one another. It helps us reframe how we express ourselves and hear others. Instead of automatic reactions, our words become conscious responses based on our awareness of what we are perceiving, feeling and needing. We are led to express ourselves with honesty and clarity, whilst simultaneously paying others a respectful and empathic attention. In any exchange, we listen for our own deeper needs, and those of others." 

- Marshall Rosenberg

• To introduce some of the concepts of the therapeutic modality of Mindful or Nonviolent Communication (NVC).
• To transform your communication with resistant and difficult clients, releasing stuckness and feelings of frustration.
• To discover, through experiential learning and practise, how aspects of Mindful Communication can be invaluable in your own life and work.
• To understand the causes of conflict and to explore how Mindful Communication can help us deal more effectively with it.
• To learn the value of Mindful Communication for developing compassion, empathy and understanding for ourselves as well as for others.
• To experience what can happen when the philosophy of Mindful Communication is accepted and implemented by you and your clients.

​Imagine if you could transform your relationships with your most resistant and difficult clients... if you could discover the key to conflict resolution and the power of connection through empathic presence....

Effective, empathic and non-judgemental communication remains at the heart of our work, whatever our profession. Mindful Communication can help us deepen our own self-awareness and self-compassion in order to recognise and express our own feelings and needs, and to hear the underlying unmet needs of others, often expressed in unuseful ways, such as anger, aggression or emotional manipulation.

Imagine an environment where the individuals are able to connect with one another at a deeper level; bringing peace, understanding and cooperation, and thereby reducing the levels of stress and conflict...  Where people hear the underlying reason behind another's words, rather than perceiving judgement, criticism and blame...

In our modern society, our language has developed in ways which do not lead us to express ourselves in a compassionate way to each other, and to ourselves. We have learned to subjugate, repress and conceal our feelings from ourselves and others, because to show emotion is perceived as somehow “wrong”; and therefore, because we do not show emotion to one another, our feelings are not validated, so we question our own feelings and experiences and do not give ourselves permission to feel whatever we are feeling. 

We are also encouraged from a young age to look after others’ needs at the expense of our own, and we therefore learn to ignore our own needs by “keeping the peace” for example, or “not being selfish”. Selfless devotion does indeed negate the self. There is a balance between Selfless and Selfish, and that is Self-Acceptance and Self-Care. 

When we don’t value our own needs, then others may not do so, either, which will lead us to feel angry. Until we can recognise and acknowledge our feelings, we cannot discover the unmet need that lies behind the feeling. It is therefore important for us to develop a vocabulary of feelings in order to identify and own our emotions, rather than using generalisations such as “good” or “bad”.

The solution lies in working beyond the symptom…

To support coaches, counsellors and therapists, I am offering the Certificate in Mindful Communication, to help you help your clients learn a new way of connecting, through understanding and empathy.

The course introduces the modality of Mindful Communication through the work of Marshall Rosenberg, Oren Jay Sofer and a variety of other psychotherapeutic models. During the two full-day modules of the programme, we will explore how we can increase our ability to create meaningful connections, both with others and with ourselves, even in disagreement, and how we can empower others to do the same within their own relationships.

• Six Live Online Teaching Sessions - these will be recorded so you can access them at a later date if you can't make the session, or if you want to watch again.
• 60-minute 1:1 Zoom Session with Joanna - a completely confidential session, which is not recorded, during which you are free to bring whatever you wish for discussion. 
• Access to Your Own Mindful Communications Portal - Confidential access to your course materials, recordings and other resources.
• Confidential Group - There will be a maximum of just 10 people in your group, to ensure that the needs of each person in the group are met.
• Relaxation Resources - Access to Joanna's relaxation recordings.
• Comprehensive Course Workbook - The Mindful Communication workbook, containing exercises and resources to help you develop and practise your new way of communicating and understanding.
• Inner Circle Mastermind Group - six months free access to our monthly online group.
• 12 Hours of CPD - This course is recognised by the Association for Coaching as part of their CPD Hours Scheme, and a certificate will be provided on completion of the programme.

Places are limited to just 10 delegates, so please book early to avoid disappointment.

Designed primarily for coaches, counsellors and therapists, this course is also open to anyone interested in developing their own self-awareness, self-compassion, and skills in Mindful Communication.

Course fee £497.00, (or 3 payments of £165.75) - subscribe to our Newsletter to receive a 20% discount.

This programme represents 12 hours of CPD, and has been recognised by the Association for Coaching as part of their CPD Hours Scheme. The course alone is not a route to any Accredited Register nor does it fully equip a participant to practice as a qualified practitioner or refer to themselves as ‘a specialist’ in the subject matter unless they have other qualifications to support this.​
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Please note that the content, by its nature, may sometimes trigger some emotions. The group must remain a safe, supportive, non-judgemental space, and confidentiality should be maintained at all times. As professionals, you remain responsible for your own mental wellbeing, and the space must not be used as a substitute for Therapy.

All of us at Joanna Taylor & Associates are committed to working in a manner consistent with the Association for Coaching Code of Ethics and the National Counselling and Psychotherapy Society Code of Ethical Practice. When booking for this event you are agreeing to be present and interact in a manner that is consistent with these Frameworks.

Joanna Taylor is an Accredited Neuro-Linguistic Psychotherapist, Wellbeing Coach, Clinical Hypnotherapist, Clinical Supervisor, Author and Trainer.

Since 2009, Joanna has been providing personal and professional development courses, workshops and retreats, as well as working with individuals to help them improve their mental and emotional balance.

Joanna lived in Guernsey for several years before returning to the UK, where she lives in rural North Yorkshire with her dentist husband, John, and four canine members of staff who all feature frequently in her blog, The Teachings of Dog. She is an international speaker and has had articles published in a number of dental and veterinary publications on the subject of stress and burnout.

She is a an Accredited Professional Member of the National Counselling and Psychotherapy Society (NCPS) and a Fellow Member of the Association for Coaching (AC).

Joanna Taylor & Associates

PO Box 551, Scarborough, North Yorkshire, UK  YO11 9JG

Email: [email protected]

+44 7968 738119

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